Question 1

What is your typical turnaround time?

Accepted Answer

A typical stadium order can take anywhere from 8-10 business days before it is delivered.

Question 2

I need my order by a certain date/time. What can I do?

Accepted Answer

If you have a time limit on when you need your order, please contact a customer service rep immediately. We are available 9AM – 7PM CST Monday through Friday or send us an email at support@stadiumsartus.com. Usually, we’ll be able to get it out on time but you might have to pay to have your order’s shipping expedited.

Question 3

How can I track my order?

Accepted Answer

When you place your order, you will receive an email with order detail and tracking information to check on the status of your current order. If you have any concerns about the status of your order, or if you need us to expedite your order, please reach out to one of our customer service representatives.

Question 4

Do you insure my order?

Accepted Answer

Each order placed at Stadiums ‘Art Usis insured when it is shipped. If something happens to your order during transit and it arrives damaged, please let us know as soon as possible so that we can send you a replacement.

Question 5

My order arrived damaged. Now what do I do?

Accepted Answer

If you received a damaged package or product, please contact us as soon as possible. Each purchase is backed by our 100% Satisfaction 14-Day Return policy. If you are not happy for any reason with your order, please contact us immediately so that we can make it right.

Question 6

I need to cancel my order. What should I do?

Accepted Answer

As long as your order has not shipped, you can cancel your order. If you need to cancel your order, please reach out to a Customer Service representative as soon as possible by emailing support@stadiumsartus.com or by phone at 817-880-9137. If your item(s) have already shipped, you will need to follow the steps outlined in our return policy.

Question 7

Do you have a catalog I can order from?

Accepted Answer

Stadiums ‘Art Us is currently available online only. If you are looking for a specific product though, we have a great customer service team that can help you find what you need.

FAQ

Frequently asked questions